Supervisory IT Specialist (CUSTSPT)

You must have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to your experience demonstrating the four competencies above, you must have one year of specialized experience equivalent to the next lower grade level (GG/GS-13) or pay band in the federal service or equivalent experience in the private or public sector demonstrating the following: 1. Perform full range of technical, administrative supervision, and management tasks that involve planning, directing, assigning, leading, and monitoring the work of others: 2. Provide managerial oversight for Configuration Management, Telephony, Helpdesk, Hardware, and Property Management; 3. Direct day-to-day operations of an Asset Management program and establish Asset Management processes that address Desktop Support Services, Property Management, Desktop Support Services Telecommunications and Configuration/License Management; 4. Analyze trends, need, and risk; determine improvements; develop recommendations; and plan annual budget; 5. Provide guidance on long-range plans, goals, and objectives. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Additional qualification information can be found from the following DON DCIPS policy website: https://www.secnav.navy.mil/doni/Naval%20Intelligence%20Activity/Chapter%205%20-%20Employment%20and%20Placement.pdf